hhhbd Privacy Policy

hhhbd ("we", "us", "our") operates the online gaming and sports betting platform accessible at hhhbd.io (the "Platform"). In the course of providing our services — including account registration, identity verification, payment processing, live casino gaming, slots, cricket betting, and VIP programme administration — we necessarily collect and process personal data relating to our players. This Privacy Policy sets out, in full and in plain English, what personal data hhhbd collects, the purposes for which it is processed, the legal basis on which processing takes place, how long data is retained, with whom it is shared, and the rights available to you as a data subject.

hhhbd is committed to handling all personal data responsibly, transparently, and in accordance with applicable data protection principles. We do not sell your personal data to third parties for marketing purposes. We do not share your data with any party that is not directly necessary for the delivery of our services or the fulfilment of our legal obligations. Our approach to data protection is an integral part of the trust we aim to build with every player in Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

This Privacy Policy applies to all personal data collected through the hhhbd Platform, through communications with our support team, and through any other channel by which you interact with hhhbd. It should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated herein by reference.

For the purposes of this Privacy Policy, hhhbd acts as the data controller in respect of all personal data collected from players using the Platform. As data controller, hhhbd determines the purposes and means of processing your personal data and is responsible for ensuring that processing is carried out lawfully, fairly, and transparently.

All data-related enquiries, access requests, correction requests, deletion requests, and formal complaints should be directed to the hhhbd Data Protection contact point at: [email protected]. Please include "Data Protection" in the subject line of your communication. hhhbd will acknowledge receipt of your request and respond within a reasonable timeframe, typically no longer than 30 calendar days from the date the request is received and validated.

hhhbd collects the following categories of personal data from players. The specific data points collected in each category are described below.

hhhbd does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health data (other than as strictly necessary for responsible gaming assessments), or data concerning sexual orientation. If you voluntarily disclose such information in a support communication, it will be used solely to resolve your query and will not be retained beyond the period necessary for that purpose.

hhhbd collects your personal data through the following means:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal request, updating your account profile, or contacting our support team.
• Automated technical collection: Data collected automatically when you access the Platform, including IP address, device identifiers, browser characteristics, and page interaction logs. This data is collected via server logs and, where applicable, cookies and similar tracking technologies (see Section 9).
• Payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, and Upay when a deposit or withdrawal is processed. hhhbd does not receive or store your full payment account PIN or password — only the transaction reference, amount, timestamp, and associated wallet number.
• Game providers: Session and outcome data received from game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi in connection with games you play on the Platform. This data is used for account crediting, dispute resolution, and responsible gaming monitoring.
• Identity verification services: Where hhhbd uses a third-party KYC verification provider to confirm your identity, that provider may return a verification result and a confidence score to hhhbd. The underlying identity documents are processed by the KYC provider in accordance with their own data handling policies; hhhbd retains only the verification result and a reference identifier.

hhhbd processes your personal data only for specified, explicit, and legitimate purposes. The following table sets out the primary purposes for which your data is processed and the legal basis that justifies each processing activity.

Where processing is based on your consent — for example, for receiving promotional communications about hhhbd bonuses, seasonal offers tied to events like BPL, IPL, Eid, or Pohela Boishakh — you may withdraw that consent at any time by contacting [email protected] or by updating your communication preferences within your Account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

hhhbd does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your personal data only in the following limited and controlled circumstances:

• Payment providers (bKash, Nagad, Rocket, Upay): Transaction data is shared with your chosen payment provider solely for the purpose of processing your deposit or withdrawal. Each payment provider operates under its own data protection terms and is independently responsible for its handling of your data.
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others): A player session token and account reference are passed to the relevant game provider when you launch a game. This enables game sessions to be attributed to your Account for the purpose of crediting winnings and logging activity. No additional personal data beyond what is strictly necessary for session establishment is shared.
• KYC and identity verification providers: Your identity documentation is shared with our approved KYC provider for the purpose of verifying your identity and age in accordance with our Terms & Conditions. The KYC provider acts as a data processor on hhhbd's behalf and is bound by a data processing agreement.
• Legal and regulatory authorities: hhhbd may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law, pursuant to a valid legal order, or where disclosure is necessary to protect the rights, property, or safety of hhhbd, its players, or the public.
• Professional advisors: hhhbd may share data with legal counsel, auditors, or other professional advisors on a strictly confidential and need-to-know basis where required for the conduct of hhhbd's business.
• Business transfers: In the event of a merger, acquisition, or transfer of all or part of hhhbd's business, player data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and of any material change to the applicable privacy terms within a reasonable period.

All third parties with whom hhhbd shares personal data are required to maintain appropriate technical and organisational security measures and to use personal data only for the purposes for which it was shared.

hhhbd retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of the active Account relationship and for a minimum of five (5) years following account closure, to satisfy legal and audit obligations.
• Financial transaction data: Retained for a minimum of five (5) years following the date of each transaction, consistent with financial record-keeping requirements.
• Gaming activity logs: Retained for a minimum of three (3) years following the date of the relevant session, for dispute resolution and responsible gaming purposes.
• Communications data: Retained for a minimum of two (2) years following the closure of the relevant support interaction or complaint, unless the matter is subject to ongoing legal proceedings, in which case data is retained until those proceedings are fully concluded.
• Responsible gaming data: Self-exclusion records are retained for the full duration of the exclusion period and for a minimum of five (5) years thereafter, to prevent circumvention of self-exclusion by re-registration.
• Technical and device data: Retained for a rolling period of twelve (12) months from the date of collection, unless required for the investigation of fraud or a security incident, in which case the relevant data is retained until the investigation is closed.

Upon the expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is used, the resulting anonymised data may be retained indefinitely for statistical and analytical purposes without further notice.

hhhbd implements robust technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• SSL/TLS encryption: All data transmitted between your device and the hhhbd Platform is encrypted using industry-standard SSL/TLS protocols. This applies to login sessions, account management pages, deposit and withdrawal flows, and all other data-bearing endpoints.
• Encrypted data storage: Sensitive personal data, including identity document references and financial data, is stored in encrypted form on secured servers. Access to these datastores is restricted to authorised personnel only on a need-to-know basis.
• Access controls: Logical access to systems containing personal data is controlled by role-based access policies, multi-factor authentication for administrative access, and comprehensive access logging and auditing.
• Security monitoring: hhhbd employs continuous monitoring of platform access patterns to detect and respond to anomalous activity, including potential account compromise, unauthorised access attempts, and automated attack patterns.
• Vendor security assessments: Third-party service providers who process personal data on hhhbd's behalf are subject to security due diligence prior to engagement and are required to maintain security standards consistent with those applied by hhhbd.

While hhhbd takes all reasonable steps to protect your personal data, no system of data transmission or storage can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights or interests, hhhbd will notify affected players without undue delay and will take all appropriate remediation measures.

Players are reminded that they are responsible for maintaining the security of their own account credentials. hhhbd will never ask you for your password or full payment PIN via email, SMS, or any other communication channel. If you receive any such request claiming to be from hhhbd, please report it to [email protected] immediately.

hhhbd uses cookies and similar browser-based tracking technologies on the Platform for the following purposes:

9.1 Essential Cookies

Essential cookies are strictly necessary for the Platform to function correctly. They enable core features such as maintaining your login session, preserving your language and display preferences, and ensuring that security controls operate as intended. Essential cookies cannot be disabled without impacting the functionality of the Platform.

9.2 Analytics Cookies

Analytics cookies allow hhhbd to understand how players navigate and interact with the Platform. This data — which is collected in aggregated and anonymised form — informs improvements to the user experience, page layout, and game discovery features. Analytics cookies do not identify you personally.

9.3 Functional Cookies

Functional cookies remember your preferences and settings between sessions — for example, your preferred deposit method or your most recently accessed game category — so that you do not need to re-enter these choices on each visit.

9.4 Managing Cookies

You can control cookie settings through your browser's privacy or settings menu. Disabling non-essential cookies will not prevent you from using the Platform, but may affect the availability of certain personalisation features. For detailed guidance on managing cookies in your specific browser, consult the browser's official help documentation.

As a data subject, you hold the following rights in respect of your personal data held by hhhbd. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request" and provide sufficient information to verify your identity. hhhbd will respond within 30 calendar days of receiving and validating your request.

• Right of Access: You may request a copy of the personal data hhhbd holds about you, together with information about the purposes for which it is processed, the categories of data held, and the recipients with whom it has been shared.
• Right to Rectification: You may request that inaccurate or incomplete personal data held by hhhbd be corrected or completed. Where correction is not possible within the account settings portal, contact [email protected] with the relevant details.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. This right is subject to hhhbd's legal obligation to retain certain data for specified minimum periods (see Section 7).
• Right to Restriction: You may request that hhhbd restrict processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on a contract, and processing is carried out by automated means, you may request that hhhbd provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing of your personal data where that processing is based on hhhbd's legitimate interests. hhhbd will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

The hhhbd Platform is strictly intended for adults aged 21 years and above. hhhbd does not knowingly collect personal data from individuals under the age of 21. If hhhbd discovers or has reasonable grounds to believe that personal data has been collected from a person under 21, the relevant account will be immediately suspended, all personal data associated with that account will be reviewed, and any funds held will be handled in accordance with applicable law.

If you are a parent or guardian and believe that a minor in your care has registered on the hhhbd Platform, please contact [email protected] immediately. hhhbd will treat such reports as a high priority and will take prompt action to investigate and close the relevant account.

The hhhbd Platform integrates with third-party services — including game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), payment processors (bKash, Nagad, Rocket, Upay), and identity verification providers — each of which operates under its own privacy and data protection policies. hhhbd is not responsible for the data handling practices of these third-party services. Players are encouraged to review the privacy policies of any third-party service provider with whom they interact in connection with their use of the hhhbd Platform.

The hhhbd Platform does not contain links to external third-party websites unrelated to our services. All navigation links on the Platform point to internal pages within hhhbd.io. hhhbd is not responsible for the content or data practices of any external website that a player may access independently of the Platform.

hhhbd reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in applicable law, changes in our data processing practices, or improvements to the Platform. Where amendments are material, hhhbd will notify players via the email address registered to their account prior to the amended policy taking effect. The current version of this Privacy Policy is always accessible at hhhbd.io/privacy-policy. The "last reviewed" date at the top of this document indicates when the policy was most recently updated. Continued use of the Platform following publication of an amended policy constitutes acceptance of the revised terms.

For all privacy-related enquiries, data subject rights requests, or formal complaints relating to hhhbd's handling of your personal data, please contact us at the following address:

Data Protection Contact: [email protected]

Please include "Data Protection" or "Privacy Complaint" in the subject line of your message, together with your registered Account username, your registered Bangladesh mobile number, and a clear description of your query or complaint. hhhbd will acknowledge your communication promptly and provide a substantive response within 30 calendar days.

If you are not satisfied with hhhbd's response to a privacy complaint, you may seek further recourse through any applicable data protection regulatory authority or dispute resolution mechanism available in your jurisdiction. hhhbd is committed to resolving all privacy concerns fairly and in accordance with the principles set out in this policy.